Terms & conditions

WHEN YOU ARE SHOPPING AT KERNEMILK.COM YOU ARE AUTOMATICALLY ACCEPTING OUR SALES CONDITIONS. THIS IS WHY WE ADVISE YOU TO THOROUGHLY READ THROUGH ALL OF THE BELOW MENTIONED TERMS AND CONDITIONS BEFORE YOU START SHOPPING AT KERNEMILK.COM.

COLORS
WE CANNOT GUARANTEE THAT COLORS ON THE WEBSITE WILL BE TRUE TO LIFE. THIS DEPENDS PARTLY ON THE COLOR SETTINGS OF YOUR COMPUTER AND MONITOR.

NOTIFICATION OF DEFECTS
ALL MERCHANDISE IS COVERED BY THE DANISH SALE OF GOODS, GIVING YOU 24 MONTHS TO COMPLAIN ABOUT AN ITEM. AS A CUSTOMER YOU CAN COMPLAIN ABOUT DEFECTS AND DEFICIENCIES THAT ARISE WITHIN 24 MONTHS OF THE PURCHASE. HOWEVER, IF THE DEFECTS, DEFICIENCIES, OR WEAR AND TEAR ARE DUE TO NEGLIGENT USE, A LACK OF MAINTENANCE, OR SIMPLY BECAUSE OF NORMAL WEAR AND TEAR YOUR RIGHT TO COMPLAIN IS RENOUNCED. IN CASE OF A COMPLAINT OR A MISSING DELIVERY PLEASE CONTACT US AT: INFO@KERNEMILK.COM IF THE COMPLAINT IS VALID, WE WILL PROVIDE YOU WITH A SHIPPING LABEL FOR YOUR RETURN THAT COVERS ALL SHIPPING FEES.

ITEM AVAILABILITY
IN CASE AN ITEM IS SOLD OUT YOU MAY CONTACT US AT: INFO@KERNEMILK.COM. WE WILL INFORM YOU WHEN THE ITEM IS BACK IN STOCK AND PUT YOUR NAME ON A WAITING LIST.

CUSTOMS AND SALES TAX/VAT
IF YOUR ORDER IS PLACED FROM AN EU COUNTRY YOU WILL HAVE TO PAY THE DANISH SALES TAX/VAT BUT NO CUSTOMS FEE. THIS IS ACCORDING TO CUSTOMS POLICIES REGARDING SALES WITHIN THE EU. IF, HOWEVER, YOUR ORDER IS PLACED OUTSIDE THE EU, YOU WILL NOT HAVE TO PAY THE DANISH SALES TAX/VAT BUT YOU MAY HAVE TO PAY ADDITIONAL TAX AND DUTIES IN THE COUNTRY OF DESTINATION. KERNEMILK IS NOT RESPONSIBLE FOR THESE OR FOR ANY FEES CHARGED BY CUSTOMS. THE CARRIER WILL CONTACT YOU IN CASE OF ANY EXTRA CHARGES OR CUSTOMS CLEARANCE. THIS MIGHT DELAY THE DELIVERY. PLEASE BE ADVISED THAT IT IS YOUR RESPONSIBILITY TO PAY FOR THESE EXTRA CHARGES.

EXCHANGE RATES

ALL PRICES ARE SHOWN IN EUR AT KERNEMILK.COM. AS SOON AS YOU PLACE YOUR ORDER THE AMOUNT WILL BE DEDUCTED FROM YOUR ACCOUNT IN YOUR OWN CURRENCY BASED UPON THE CURRENT EXCHANGE RATE. WHEN YOU RETURN YOUR ORDER THIS AMOUNT MIGHT VARY FROM THE ORIGINALLY DEDUCTED AMOUNT DUE TO DIFFERENCE IN EXCHANGE RATES. KERNEMILK IS NOT RESPONSIBLE FOR COVERING THIS DIFFERENCE.